Our Complaints Procedure

We want everyone to have a positive experience with Underlining Beauty. Whether this be with the results achieved from one of our procedures, the customer service you received from one of our practitioners or feedback about any of our clinics. In the event of concern or complaint, patients have a right to be listened to and to be treated with respect.

If you have had cosmetic treatment and have been dissatisfied with the level of care you have received or you would like to make a more general complaint, we welcome your feedback and will endeavour to resolve this as soon as it is practical.

In the first instance we ask that you contact us using the below complaints form (Hyperlink to complaint form at bottom of page) to give us the opportunity to address the concerns raised. Someone independent of the complaint will be in contact with you within 24 hours to try to resolve the issue you have raised.

If you have a complaint that has not been resolved or you feel unable to address us directly, then please contact our accreditor Save Face using the following link.

What Is Save Face?

Save Face is a national register of Accredited practitioners who provide non-surgical cosmetic treatments such as anti-wrinkle injections and dermal fillers. Their Register is accredited by Professional Standards Authority and is recognised by the Government, The Department of Health, NHS England and The Care Quality Commission.

Save Face
accredited registers quality mark

Our complaints policy aims to:

  • Support our patients in making their concerns heard
  • Provide 3rd party investigation to review if a fair resolution is not achieved
  • Identify areas for improvement and make recommendations
  • To identify areas of risk and take appropriate steps to prevent harm to our patients
  • To uphold high standards according to our accreditation from Save Face
  • Give our patients confidence through our transparency and willingness to listen

For more information about your rights we have included a link to a helpful guide produced by the cosmetic surgery solicitors:

Make a Complaint

Clinic Details

Your complaint